My client, a world leading Investment Bank, are looking for a Senior VIP Support Analyst to (join their client services division and) provide exceptional technical support to their VIP and executive team. The ideal candidate will have a strong background in Windows, Microsoft 365, Mobile Applications, Active Directory, and Troubleshooting. This role requires excellent communication skills and the ability to respond to high-priority incidents with professionalism and urgency.
Skills (required):
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in a technical support role, preferably supporting VIP clients.
- Proficiency in Windows operating systems and desktop environments.
- Strong knowledge of Microsoft 365 applications and administration.
- Experience with mobile application support and troubleshooting.
- Strong Active Directory management and user account provisioning.
- Excellent problem-solving skills and attention to detail.
- Strong customer service orientation and verbal/written communication skills.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Current or previous experience working in Financial Services. Investment Banking would be highly advantageous.
Responsibilities (will include but not be limited to):
- Provide 2nd and 3rd line technical support to VIP clients and executives, ensuring timely resolution of issues.
- Troubleshoot and resolve hardware and software issues on Windows operating systems.
- Manage and support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Assist users with mobile application support on both iOS and Android platforms.
- Administer and maintain Active Directory including user account creation, modifications, and permissions management.
- Develop and maintain documentation of support processes and technical configurations.
- Collaborate with cross-functional teams to identify and implement improvements in service delivery.
- Stay updated with industry trends and emerging technologies to enhance support capabilities.
Preferred Qualifications:
- IT certifications such as CompTIA A+, or MCSE.
- Experience with ticketing systems and remote support tools.
Why join this team:
- You will consume a huge amount of knowledge due to in-depth and varied work
- You will have autonomy. You will get to own the whole issue from cradle to grave which enables the chance to gain great and broad experience.
- No red tape, troubleshooting has no boundaries.
- Excellent opportunity to learn. Great mentoring and internal mobility.
